Shipping Policy

The Heritage Flour Baking Co. is based outside of Philadelphia in Malvern, PA.   All orders for our baking mixes and freshly-baked biscotti leave our bakery within 5 business days of your order (unless special delay requests are made upon checkout).

  • We offer free GROUND shipping on all orders of $90 or more, shipped to one address within the USA.

  • Once your baking mixes or biscotti are on their way, you will receive USPS Priority Mail tracking information.

  • For any shipment within the US, our baking mixes or biscotti will arrive within 1-3 days via USPS Priority or Express Mail.  For Wedding & Event Favors, please allow 1 week.  During busy holiday periods  shipments may take slightly longer.  If you need an order rushed for any reason, please call us to ensure if on time delivery is possible.

  • For multiple shipping addresses you will need to simply place separate orders online. If you are placing a large order for many recipients (e.g., corporate customer orders, etc.), please contact us directly and we will process your order with more personalized attention to coordinate proper delivery.

  • Please note we ship “no signature required” due to the nature of our product. If sending as a gift or college care package, we believe it to be a good idea to give the recipient a heads up that a delicious treat is on the way!

shipping zone map

Getting your order to you or your recipient safely is our #1 priority but if for some reason your package arrives damaged, please contact us and help us understand with photos of the unopened outer box, inner box and packaging. We will work with you to make it right. While we cannot take responsibility for shipping issues due to an incorrect address or inclement weather, we will take full responsibility for any errors made by us or our shipping carriers.

Please call us at (484)321-3036 or contact us with any questions or comments.  

Satisfaction Guarantee

If you are dissatisfied with your order, and we determine our product did not meet our quality standards, please let us know within 30 days and we will be happy to offer you a replacement or a refund.